FAQ's

 Q:  When will my order ship?
   A:  Orders received by 2:30 p.m. EST are shipped the same day. All orders received after 2:30 p.m. EST may ship the same day or the following business day.
 Q:  How do I track my order?
   A:  We provide tracking number(s) for your shipment(s) as soon as they become available. To locate a tracking number for your order once it has shipping, check the shipment confirmation sent to you via email.
 Q:  Who do I call if I have questions?
   A:  Please contact us at Item.Processing@CTBI.com.
 Q:  How do I know what my shipping charges will be?
   A:  The shipping charges for your order will be calculated during the check-out process. We use the address that you are shipping your order to and the method of shipment to determine the shipping charges. You will see the shipping charges on the Shipping Information page once you have provided the required information for the calculation.
 Q:  Will I have sales tax on my order?
   A:  All applicable sales taxes, as required by the laws of the state that your order is shipped to, will be applied to your order. You will not be charged tax if your company has provided FIS with a properly completed resale certificate or other sales tax exemption documentation.
 Q:  How do I confirm my order?
   A:  Once you have successfully placed your order, you will receive an order confirmation email. This email message will be sent to the email address that you linked to your account.
 Q:  How do I change or cancel my order?
   A:  Please contact us at Item.Processing@CTBI.com to make changes to your order or to cancel it. You cannot change or cancel your order online. Please note, if your order has already released to the shipping carrier, we are unable to cancel your order.
 Q:  How do I return an item?
   A:  Product returns may be considered for up to thirty (30) days from the original shipment date and are subject to approval by the FIS Hardware Team. All products must be returned with the box unopened. To request a return, contact us at Item.Processing@CTBI.com. For additional information, please see the terms and Conditions information.
 Q:  How do I change my account login ID or password?
   A:  To change your login ID, login to your account and select the My Account option. Click on the My Profile link. You can then edit your email address, which is your login ID, on the My Profile page. To change your password, click the Forgot Your Password? link on the Sign In page. Follow the instructions provided on the Change Password page and the Change Password email message that will be sent to your email account.
 Q:  Who do I contact for help with the web site?
   A:  To receive assistance with our online store, please contact us at Item.Processing@CTBI.com.
 Q:  How to use the site?
   A:  You can access our MTOS Users Guide or contact us at Item.Processing@CTBI.com.

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